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Terms & Conditions
Tezomaya Global Solutions Pvt. Ltd. · MathFixing.com
Last updated: 13 July 2026. Operated by Tezomaya Global Solutions Pvt. Ltd., 8-7-24/303, Parameswari Towers, Balaji Rao Pet, Tenali, Guntur-522201, Andhra Pradesh, India.
1. Definitions & Acceptance
1.1 “Platform” means mathfixing.com and any associated web or desktop applications operated by us.
1.2 “We”, “us”, “our” means Tezomaya Global Solutions Pvt. Ltd..
1.3 “Student” means the learner. “Parent/Guardian” means the adult who registers for and supervises a Student who is under 18. “Teacher” means a tutor engaged through the Platform. “User” means any of them. In these Terms a “child” means any person under 18 years of age.
1.4 By registering for or using the Platform you agree to these Terms, the Code of Conduct (Section 9, and for Teachers also Section 10) and our Privacy Policy.
2. Eligibility & Parental Consent
2.1 Students under 18 years of age are not eligible to register an account independently in their own name. A Parent/Guardian must create and control the account, accept these Terms on the Student’s behalf, and provide verifiable consent to our processing of the child’s personal data, including the recording of live classes (audio and video).
2.2 The Parent/Guardian confirms that they are the lawful parent or guardian of the Student and are at least 18 years old.
2.3 One account per User. Account credentials are personal and must not be shared. You are responsible for all activity under your account and for keeping your password secure.
2.4 We may verify a User’s identity, age and (for Students) the guardian relationship, and may refuse, suspend or terminate any account at our reasonable discretion.
3. Nature of the Service
3.1 We provide an online tutoring platform offering live video classes, a digital whiteboard, assignment management, class recordings and notifications. We facilitate teaching; we do NOT guarantee any particular academic result, grade, examination outcome or level of improvement.
3.2 Class scheduling, curriculum, teaching materials and the assignment of Teachers are determined by us and are subject to availability. Despite the name “MathFixing”, classes may cover subjects other than mathematics.
4. Fees, Payments & Refunds (Students / Parents)
4.1 Fees, the billing cycle and the currency of payment are as stated at the time of enrolment. Fees are payable IN ADVANCE by the due date notified to you. Access may be suspended for non-payment.
4.2 Fees are exclusive/inclusive of applicable taxes (including GST) as indicated at checkout. For international payments student/parent/guardian shall bear any currency-conversion, gateway or bank charges.
4.3 Refund & credit policy (derived from the cancellation rules in Section 9):
(a) Fees paid in advance are non-refundable except as expressly set out below.
(b) If a Student cancels or requests to reschedule a class with at least 24 hours’ prior notice, the class can be rescheduled at no extra charge, subject to availability.
(c) If a Student cancels or requests to reschedule a class with less than 24 hours’ notice, or does not attend (“no-show”), the class is treated as delivered and is not refundable or creditable.
(d) If we or the Teacher cancel a class, or a class ends early due to a fault at our or the Teacher’s end, you will receive a rescheduled class or a pro-rata credit.
(e) On discontinuation with the required 15 days’ prior notice (Section 9), classes falling within the notice period remain payable; any unused pre-paid classes beyond the notice period will be refunded / credited in accordance with policy.
5. Recordings & Monitoring
5.1 Live classes are recorded (video, audio and whiteboard activity) for the purposes of quality assurance, child safety, dispute resolution and student review, and are stored on our secured cloud storage, which may be located outside India.
5.2 By joining a class, every participant consents to being recorded. A Parent/Guardian consents to their child being recorded.
5.3 Users must NOT make their own recordings, screenshots, screen captures or photographs of any class, Teacher, Student or material without our prior written permission. Doing so is a serious breach of these Terms.
5.4 Recordings remain our property. Access is restricted to authorised personnel and to the enrolled Student/Parent where applicable.
6. Data Protection & Privacy
6.1 Our collection and use of personal data is governed by our Privacy Policy and complies with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, and, where applicable to overseas Users, the GDPR and COPPA.
6.2 We collect only the data reasonably needed to provide the service (such as contact details, WhatsApp number, class performance and recordings). We do NOT profile children or direct targeted advertising at them.
6.3 You consent to receive service-related communications through WhatsApp, email and in-Platform messaging.
6.4 You may withdraw consent or request access to, correction of, or erasure of personal data by contacting our Grievance Officer (Section 15). Withdrawing consent may prevent continued use of the service.
6.5 Certain data is processed by third-party sub-processors (for example cloud storage, video-conferencing, messaging providers and analytics providers), which may involve transfer of data outside India.
6.6 We use analytics tools (including Google Analytics) to understand Platform usage and measure the performance of our marketing campaigns, as described in our Privacy Policy. Analytics data is not used to profile children or serve them targeted advertising.
7. Intellectual Property
7.1 All Platform content, curriculum, teaching materials, whiteboard tools, recordings and branding are owned by Tezomaya Global Solutions Pvt. Ltd. or its licensors.
7.2 Users are granted a limited, personal, non-transferable licence to access content solely for their own learning or teaching on the Platform.
7.3 No content or material may be copied, redistributed, resold, uploaded elsewhere or used commercially. Teachers assign to us, or grant us a licence to use, any teaching materials they create for delivery on the Platform.
8. Non-Circumvention
8.1 Students, Parents and Teachers introduced through the Platform must NOT arrange, solicit or conduct private or off-Platform tutoring, or make or receive payment for it, with one another — whether during the engagement or for a period of 12 months after the last class facilitated by us.
8.2 Exchanging personal contact details in order to bypass the Platform is prohibited. Breach of this Section may result in immediate termination, forfeiture of fees or remuneration, and a claim for damages or liquidated damages of ₹1,00,000 (one lakh rupees).
9. Code of Conduct — All Users (Students / Parents & Teachers)
9.1 Join each class at least one minute before the scheduled start time.
9.2 Any user can cancel/reschedule a maximum of 10% of their total scheduled classes. Do not cancel/reschedule a class unless it is a genuine emergency.
9.3 Give at least 24 hours’ prior notice to cancel or reschedule a class.
9.4 Give at least 15 days’ prior notice before discontinuing classes altogether.
9.5 Keep all communication on mathfixing.com only. Do not give or take personal contact information (email, phone number, social media) with any Teacher, Student or Parent.
9.6 Do not discuss personal matters unrelated to the lesson with the Teacher or Student.
9.7 Keep your device (laptop, tablet, mobile or iPad) and Wi-Fi in good working condition. A stable internet connection is your responsibility.
9.8 Maintain a quiet, appropriate and well-lit environment and a suitable background during class.
9.9 Keep your microphone (audio) and camera (video) switched ON for the entire class and do not turn them off, except where we permit otherwise for safety or accessibility reasons.
9.10 Behave respectfully at all times. Harassment, abuse, or discriminatory or inappropriate language or conduct is prohibited and may lead to immediate termination.
10. Additional Terms — Teachers Only
10.1 Teachers are engaged as independent contractors and not as employees, and are responsible for their own taxes and statutory compliance.
10.2 Teachers must never discuss remuneration or class scheduling with a Student or Parent.
10.3 Remuneration is post-paid and will be paid by the 15th of the following month.
10.4 If a Teacher reschedules or cancels more than 10% of their total scheduled classes, a 50% remuneration cut applies to the affected classes.
10.5 If a class ends before 30 minutes due to a technical issue at the Teacher’s end, that class will not be counted or paid.
10.6 All supporting documents evidencing qualifications and experience must be submitted and kept current. We may verify credentials and carry out background checks.
10.7 Teachers must comply with our child-safety and safeguarding rules (Section 11) at all times.
11. Child Safety & Safeguarding
11.1 A child means any person under 18 years of age. Teachers must never contact a Student privately, request or share personal contact details, meet a Student offline, or engage in any inappropriate conduct. All interaction must remain on the Platform and, subject to consent, recorded.
11.2 Any safeguarding concern must be reported immediately to the Grievance Officer (Section 15). We may escalate serious concerns to the appropriate authorities.
11.3 We may remove any User immediately on safeguarding grounds, without prior notice and without any refund of Teacher remuneration for the affected period.
12. Prohibited Conduct
12.1 No User may: share account access; record or screenshot classes without permission; harass or abuse others; upload unlawful, harmful or infringing content; attempt to hack, scrape or disrupt the Platform; or circumvent the Platform contrary to Section 8.
13. Suspension & Termination
13.1 We may suspend or terminate any account for breach of these Terms, non-payment, safeguarding risk or unlawful conduct, with or without notice depending on the severity.
13.2 The notice periods in Sections 9.3 and 9.4 apply where a User ends the relationship in the ordinary course.
13.3 Sections that by their nature survive termination — including intellectual property, non-circumvention, data protection, disclaimers, limitation of liability and dispute resolution — continue in force after termination.
14. Disclaimers & Limitation of Liability
14.1 The Platform is provided “as is” and “as available”. We do not warrant that it will be uninterrupted or error-free, and we are not liable for issues caused by your device, your internet connection or third-party outages.
14.2 To the maximum extent permitted by law, our total aggregate liability to any User is limited to the fees paid by that User in the one month preceding the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential loss, or for any academic outcome.
14.3 You agree to indemnify and hold us harmless against claims, losses and expenses arising from your breach of these Terms or your misuse of the Platform.
15. Grievance Officer & Contact
15.1 Grievance Officer: Sasi Bhushan, Tezomaya Global Solutions Pvt. Ltd., 8-7-24/303, Parameswari Towers, Balaji Rao Pet, Tenali, Guntur-522201, Andhra Pradesh, India. Email: tezomayasupport@gmail.com. We aim to acknowledge and respond to grievances within 3–5 business working days.
16. Governing Law & Dispute Resolution
16.1 These Terms are governed by and construed in accordance with the laws of India. Subject to Section 16.2, the courts at Guntur shall have exclusive jurisdiction.
16.2 The parties shall first attempt to resolve any dispute amicably. Failing resolution, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, with the seat of arbitration at Guntur, conducted in English.
17. Changes, Force Majeure & Severability
17.1 We may amend these Terms from time to time — for example when we add new features or update our practices. Continued use of the Platform after changes take effect constitutes acceptance. Material changes will be notified to Users, who may be asked to accept the updated Terms.
17.2 We are not liable for any failure or delay caused by events beyond our reasonable control, including internet or power outages, natural events, epidemics or government action.
17.3 If any provision of these Terms is held unenforceable, the remaining provisions continue in full force and effect.
Privacy Policy
Tezomaya Global Solutions Pvt. Ltd. · MathFixing.com
Last updated: 13 July 2026. Operated by Tezomaya Global Solutions Pvt. Ltd., 8-7-24/303, Parameswari Towers, Balaji Rao Pet, Tenali, Guntur-522201, Andhra Pradesh, India.
This Privacy Policy explains how Tezomaya Global Solutions Pvt. Ltd. (“we”, “us”, “our”), acting as a Data Fiduciary, collects and processes personal data through mathfixing.com. It is issued in accordance with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.
1. Who We Are (Data Fiduciary)
1.1 Data Fiduciary: Tezomaya Global Solutions Pvt. Ltd., 8-7-24/303, Parameswari Towers, Balaji Rao Pet, Tenali, Guntur-522201, Andhra Pradesh, India.
1.2 For the purposes of the DPDP Act, we determine the purpose and means of processing personal data collected through the Platform.
2. Personal Data We Collect
2.1 Identity & contact data: name, email address, phone/WhatsApp number, and (for Students) age or grade and the Parent/Guardian’s details.
2.2 Account data: username, role (student, teacher, admin) and password (stored in hashed form).
2.3 Class & learning data: attendance, assignments, whiteboard activity, performance and class history.
2.4 Audio-visual data: recordings of live classes (video, audio and whiteboard) in which you participate.
2.5 Payment data: billing details and transaction records (card/UPI details are handled by our payment gateway, not stored by us).
2.6 Technical data: device, browser and log information necessary to deliver and secure the service.
2.7 For Teachers: qualification and experience documents and verification/background-check information.
3. Children’s Data & Verifiable Parental Consent
3.1 Under the DPDP Act, a “child” is any person under 18 years of age. Students under 18 must be registered by a Parent/Guardian.
3.2 We process a child’s personal data only after obtaining verifiable consent from the Parent/Guardian, and only for the purpose of providing tutoring services.
3.3 We do NOT carry out behavioural monitoring, tracking or profiling of children, and we do NOT direct any targeted advertising at children.
3.4 A Parent/Guardian may withdraw consent at any time by contacting our Grievance Officer; withdrawal may prevent continued provision of the service.
4. Purposes & Legal Basis of Processing
4.1 We process personal data on the basis of your consent and, where applicable, for legitimate uses permitted under the DPDP Act.
4.2 Purposes include: creating and managing accounts; scheduling and delivering classes; recording classes for quality, safety and review; processing payments and remuneration; sending service notifications (WhatsApp, email, in-Platform); ensuring child safety; and complying with legal obligations.
5. Class Recordings
5.1 Live classes are recorded and stored on secured cloud storage (which may be located outside India). Recordings are used for quality assurance, child safety, dispute resolution and student review.
5.2 Access to recordings is restricted to authorised personnel and, where applicable, the enrolled Student/Parent.
6. Sharing & Sub-Processors
6.1 We do not sell personal data. We share data only with service providers who process it on our behalf, under appropriate safeguards — providers such as, but not limited to: cloud/recording storage, video-conferencing, messaging, email delivery, analytics, and payment processing.
6.2 Cross-border transfer: some sub-processors may store or process data outside India. Under Section 16 of the DPDP Act, such transfers are permitted except to jurisdictions restricted by the Central Government. We take reasonable steps to ensure adequate protection.
7. Data Retention
7.1 We retain personal data only for as long as necessary for the purposes described here or as required by law, after which it is deleted or anonymised. Recordings follow the retention period in Section 5.2.
8. Security
8.1 We apply reasonable technical and organisational security measures — including access controls, encryption in transit, hashed passwords and restricted administrative access — to protect personal data against unauthorised access, loss or misuse.
8.2 In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals as required under the DPDP Rules.
9. Your Rights (Data Principal Rights)
9.1 Subject to the DPDP Act, you have the right to: (a) access a summary of your personal data and how it is processed; (b) request correction, completion, updating or erasure of your data; (c) grievance redressal; and (d) nominate another individual to exercise your rights in the event of death or incapacity.
9.2 You may also withdraw consent at any time. To exercise any right, contact our Grievance Officer (Section 11).
10. Cookies & Similar Technologies
10.1 We use essential cookies required to operate and secure the Platform and to remember your session. We also use analytics cookies, described below, to understand how the Platform is used.
10.2 We use Google Analytics (GA4), a web analytics service provided by Google LLC, to understand traffic patterns and usage of the Platform, and to measure the performance of our marketing communications. GA4 uses cookies (including _ga, _ga_<container-id> and _gid) to collect information such as approximate location, device and browser type, pages visited, referral source and session duration.
10.3 GA4 data is retained for 14 months and is then automatically deleted from Google’s systems. Google may process this data on servers located outside India; this is permitted under Section 16 of the DPDP Act as described in Section 6.2 of this Policy.
10.4 For Students under 18, analytics cookies are used solely to measure aggregate Platform usage and are not used for behavioural profiling, ad personalisation or targeted advertising, consistent with Section 3.3.
10.5 You may withdraw consent to non-essential/analytics cookies at any time by contacting our Grievance Officer, or by using Google’s Analytics Opt-out Browser Add-on. Where we provide a cookie preference control on the Platform, you may also use it to manage your choices.
11. Grievance Officer & Escalation
11.1 Grievance Officer: Sasi Bhushan, Tezomaya Global Solutions Pvt. Ltd., 8-7-24/303, Parameswari Towers, Balaji Rao Pet, Tenali, Guntur-522201, Andhra Pradesh, India. Email: tezomayasupport@gmail.com. We aim to respond within 3–5 business working days.
11.2 If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India in accordance with the DPDP Act.
12. International Users (GDPR / COPPA)
12.1 Where we offer services to Users outside India, additional local laws may apply. For users in the EU/EEA, the GDPR may grant additional rights; for children under 13 in the United States, COPPA may apply. Please contact us for jurisdiction-specific requests.
13. Changes to This Policy
13.1 We may update this Privacy Policy from time to time — for example when we add new features, data practices, or service providers (sub-processors). Material changes will be notified, and continued use of the Platform after changes take effect constitutes acceptance.